INTRODUCTION
Aluminij Industries (hereinafter “Aluminij” or “we”/„us“/„our“) is committed to excellence in quality across all aspects of its operations. Our commitment to quality reflects not only the expectations of our customers but also our responsibility to regulatory authorities, employees, suppliers, partners, and the wider community.
Our operations are aligned with international best practices and comply with relevant legal and regulatory frameworks, both in Bosnia and Herzegovina and in all international markets where we operate.
This Quality Policy defines our strategic approach to ensuring that our products and services meet the highest standards of performance, safety, compliance, and sustainability. We believe that continuous improvement, a strong quality culture, and risk-based thinking are essential to long-term success.
SCOPE AND APPLICATION
This policy applies to all employees, departments, business units, and processes of Aluminij, as well as to external partners and suppliers whose performance may impact the quality of our products or services.
POLICY STATEMENT
The products and services of Aluminij must meet the requirements, needs and expectations of customers and other interested parties, ensuring long-term satisfaction, building trust and improving our competitive position in the market.
The quality policy is an integral part of Aluminij’s business policy. It is in accordance with the development plans of Aluminij, the expectations of current and new customers, the requests of other interested parties, and the requirements defined in the ISO 9001:2015 standard, as well as applicable legal and regulatory obligations in Bosnia and Herzegovina.
The quality policy includes the obligation to constantly improve the efficiency and effectiveness of the quality management system, based on risk assessment, data-driven decision-making, and preventive action planning.
In this way, we achieve the inclusion of all organizational units, every employee, and also suppliers and partners, to act on achieving optimal quality products and services. We promote a culture of continuous improvement, competence development, and personal responsibility for quality at all levels of the organization.
Our approach to quality also supports broader ESG goals, promoting ethical business practices, environmental stewardship, and social responsibility.
The general quality goals of Aluminij are constantly increasing the company’s profit, constantly increasing the satisfaction of customers and other interested parties, development of Aluminij, increasing the reputation of Aluminij, increasing satisfaction, motivation and pride of employees, and the economic development of the entire region. To achieve these goals, the Management annually defines specific, measurable and time-bound quality objectives, aligned with strategic and operational priorities.
The management of Aluminij supervises the effectiveness of the quality management system by constant supervision, monitoring of customer satisfaction and of other interested parties, by the management’s assessment, through benchmarking against industry leaders and best practices, and planned internal assessments (audits) of the quality management system. Performance indicators, internal and external audit results, benchmarking, and stakeholder feedback are used to evaluate the effectiveness of the QMS and to identify opportunities for improvement.
This policy is communicated across the organization, reviewed periodically, and updated as necessary to ensure its continued relevance and alignment with the company’s direction and quality objectives.
POLICY IMPLEMENTATION
The implementation of this policy is the responsibility of top management and all functional leaders.
All employees are expected to understand and apply the principles of this policy in their daily work.
Training and awareness programs are conducted to ensure effective implementation.
Suppliers and contractors are selected and evaluated based on their compliance with quality standards.
POLICY REVIEW
This policy shall be reviewed at least once every two years or more frequently if required due to significant organizational or regulatory changes.
